Refund Policy

Last updated: October 6, 2026

14-day refund. If you're not happy with your Seat, email support@lotfence.com within 14 days of purchase from the email address you used at checkout, and we'll give you a full refund.
After 14 days, Seats are non-refundable, and we don't give partial or prorated refunds, except if we shut Lotfence down (see below).
A refund ends your Seat. Once we refund you, your Seat and its Seat key are no longer valid, and you agree to stop using the key.
No auto-renew, so there are no renewal charges to cancel. Each Seat is a one-time payment.
Refunds go back to your original payment method through Stripe. Your bank may take several business days to show it.
If we shut Lotfence down while your Seat is active, we'll give you a prorated refund for the unused part of your Seat (see our Terms).